The Terminal

Sometimes it seems like a good chunk of the internet is just dedicated to people railing against travel and transportation companies when something goes wrong (with a whole separate subsection for celebrities angrily tweeting at airlines). But it turns out those exchanges don’t always have to be heated. As BuzzFeed reports, confused traveler James Lloyd and a woman named Jen from the travel company Skyscanner managed to work things out quite nicely:

Screenshot: Facebook

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The exchange kicked off when Lloyd noticed that a flight to New Zealand came with a layover in Bangkok that lasted 413,786 hours and 25 minutes. That time spans about 47 years (or, as that company helpfully warns, “Long wait”), which would be far longer than the iconic “One Night In Bangkok.” But while working on what was obviously a glitch, Jen from Skyscanner also got slightly cheeky in her response to Lloyd’s concern:

Screenshot: Facebook

Jen has now emerged as something of a hero in customer service, with legions of fans praising her effortless ease and wit:

Screenshot: Facebook

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Screenshot: Facebook
Screenshot: Facebook

Jen has even revealed a nerdy side too:

Screenshot: Facebook

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Screenshot: Facebook

Perhaps Jen is the new Barb.